ERIKS is an industrial service provider with a wide product range of engineering components and extensive know-how of technology. Amongst others, its products, services and expertise are used directly for the maintenance of machinery and factories.
ERIKS' knowledge about components and their application in machines can help clients reduce downtime. In co-creation with ERIKS, customers and our partner Noorderwind, Digital Shapers worked on propositions to improve service delivery when machines fail.
The concept of ERIKS Brain, focusing on providing end-users a digital tool to facilitate direct access with the right ERIKS expert on the moments that matter most. That’s exactly why it was decided to actively engage end-users in the development of this concept from the start. Specifically, the application of Augmented Reality and smart technical solutions was studied.
In 6 sprints we found several use cases with valuable and validated business cases. ERIKS decided to start development of one of them and continues to engage end-customers in the trajectory. This project is ongoing.
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The right Shaper, the right focus
Every organization is different and has their own ambitions and challenges. That is why different experts are needed. To achieve optimal results we choose a matching Shaper from our community based on skillset and motivation. A Shaper takes the maximum out of his or her domain and seamlessly transfers the knowledge to another Shaper when new expertise is needed.