Shaping ERIKS

Improving service with AR Innovation

In this project, Digital Shapers teamed up with Noorderwind and a group of ERIKS employees to work on innovation with new technologies. Following a thorough validation process with customers, we identified various opportunities to for service improvement.

Challenge

ERIKS is an industrial service provider with a wide product range of engineering components and extensive know-how of technology. Amongst others, its products, services and expertise are used directly for the maintenance of machinery and factories.

Its knowledge about components and their application in machines can help clients reduce downtime. In co-creation with ERIKS, customers and our partner Noorderwind, Digital Shapers worked on propositions to improve service delivery when machines fail.

Solution

The concept of ERIKS Brain, focusing on providing end-users a digital tool to facilitate direct access with the right ERIKS expert on the moments that matter most. That’s exactly why it was decided to actively engage end-users in the development of this concept from the start. Specifically, the application of Augmented Reality and smart technical solutions was studied.

Results

In 6 sprints we identified several use cases with valuable and validated business cases. ERIKS decided to start development of one of them and continues to engage end-customers in the trajectory. This project is ongoing.

The Shapers are smart and friendly, with a proactive attitude. They are a hard working, client sensitive team, focused on getting things done and able to engage with internal as well as external stakeholders.

Maarten Mackaaij - Manager Innovation Project ERIKS Brain

I need a Shaper I am a Shaper 

EVENTS